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Statement of Purpose
Extended Access Appointments
Call 111 - When it is less urgent than 999
Choose Well - Useful Information

Text Reminders

Text Messages

Make your appointment at the surgery in the usual way, by phone or in person at the reception desk. About two working days before your appointment, our computer system will automatically create a message with the details of your forthcoming appointment. This message will be sent as a text to the mobile phone number you have given us

Q Which appointments will I be reminded about by text?

A Text reminders will be sent for appointments with a GP, practice nurse or for a blood test. There are some services offered at the practice by visiting clinicians, and these would usually be excluded from the text reminder service.

Q What happens if I no longer want to receive text reminders?

A When you tell us, either in person at the surgery or on the telephone we will remove your number from the SMS text service.

Q What if I change my mobile number?

A Once we know the new number, we can continue the reminder service to your new mobile.

Q Will you send other information to me by text?

A We may send occasional messages about clinics you might wish to attend, e.g. Seasonal Flu immunisation. We will not send personal medical information, e.g. test results, by text.

Q How secure is this service?

A The information comes from our computer system at the surgery, which is highly secure. Mobile networks are secure and the mobile companies put very strict controls in place to prevent individuals from misusing network technology. It is extremely unlikely an individual text message would be read, and it would take high level system administrator access to do it. Once the message reaches the mobile phone, it is only as secure as you keep your phone.

Q Who can I ask if I have another question?

A The reception staff are happy to answer

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