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Complaints Procedure

We are happy to consider any comments about the services we offer at the surgery. If you have a comment, suggestion or complaint, please fill in a slip from reception and put it in our comments and suggestions box situated in the porch as you enter the surgery or if you prefer to can present your views in writing to the practice manager. If we make a mistake or give cause for dissatisfaction we much prefer you to tell us. We take all suggestions and complaints seriously and will respond to you in accordance with our NHS Complaints procedure. We will acknowledge your complaint within 3 working days and aim to have fully investigated within 10 working days of the date it was received. If we expect it to take longer we will explain the reason for the delay and tell you when we expect to finish. When we look into your complaint, we will investigate the circumstances; make it possible for you to discuss the problem with those concerned; make sure you receive an apology if this is appropriate and take steps to make sure any problem does not arise again.

If we are unable to satisfy your comment/complaint you have the option to contact the Patient Advice Service (0800 030 4563) but we would hope that you would be able to approach the surgery and resolve any issues that you have at practice level.

We encourage patients who use our service to be aware of the; 'Please tell us your experience' forms on the CQC profile page. Please follow the link: www.cqc.org.uk.

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

Your Neighbourhood Professionals. Just a Click Away! Birch Healthcare Services
Your Neighbourhood Professionals. Just a Click Away! Birch Healthcare Services