'Your Voice' was a questionnaire put together by patients who are members of our Patient Participation Group (PPG). We would like to thank everybody who completed a copy.
To view the results, please follow the link http://www.keysurvey.com/report/416904/-1/25e2e2c2?afterVoting=338a544...
The results have been analysed by the PPG and a 4 point action plan produced:
1) Explore the possibility of opening the surgery at evenings and weekends
2) Consider a clinical pattern that has fewer doctors doing the same number of surgeries. The feedback led the group to ask for this action to improve the regularity of seeing the same doctor
3) Investigate and report back to the group on how technology could help improve the interface witrh patients without compromising the personal level of service
4) Patient leaflet to be produced to explain the booking system particuarly around the booking of next day appointments from 3pm the previous working day
All of the above actions will be the responsibility of the practice manager to complete and report back at the next meeting scheduled to be held in May 2012
The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.