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Coronavirus Newsletter Date 1/8/2020 Posted on 5 Aug 2020

Newsletter Date 1/8/2020

  • Over the last 4 months we have had to make a few changes to our processes to protect both patients and staff
  • Anyone attending the surgery will need to enter using the front door, you will then be greeted by a member of staff who will ensure you are wearing your mask or face covering, take your temperature and ask you to sanitise your hands
  • You will be required to wear a mask or face covering to enter the surgery, please ensure you bring a face covering with you even when collecting your medication

GP Appointments

  • The biggest change we have made is the way we are triaging our GP appointments
  • Initially patients will be asked to give a reason for their call by the receptionists, this does not mean that the receptionist will be making any clinical decision it is simply to forward the information to the correct Clinician in order for us to decide the best course of action.
  • We also provide video consultations with you or even some patients are able to text in photographs of rashes etc. We are finding that a lot of issues can be dealt with over the phone and advice is given. We can also send you advice leaflets if needed via text messaging.

Dental Issues

All dental issues are to be dealt with by a Dentist, our GPs are unable to treat or prescribe for dental problems, if you cannot access a dentist you will need to contact 111

Steroid injections

Due to the immunosuppressant effects, steroid injections make people more susceptible to COVID complications. We are unable to start these until the pandemic has subsided enough to make them safe to give.

Dispensary updates

The Dispensary has had to make significant changes to the way the staff work due to COVID-19. Therefore as the dispensary is getting busier we would appreciate if you could either use the on-line ordering system or tick the boxes on the repeat prescription slip and post through the surgery mail box (if possible) instead of phoning to ensure there are enough telephone lines for the Clinicians to ring out.

We would also ask that patients who pay for their prescriptions are able to do so by card rather than cash.

Nurse Appointments

COVID-19 UPDATES

Below is a list of the appointments our nurses have restarted if you are due for or require one of these appointments please contact reception.

  • Smears
  • Child Immunisation
  • Dressings
  • Telephone contraception discussion
  • Annual Telephone Diabetes Check
  • Blood Pressure check
  • Blood Test with the phlebotomy
  • Inr appointments
  • Depo Injections
  • B12 Injections
  • Swabs
  • ECG

We are currently not doing;

Coils – this requires 2 clinicians in the room and takes longer than 15 minutes with face to face contact, these may start at the end of August.

Ear Syringing – This procedure is deemed unsafe at present due to aerosol generation

Travel vaccinations – we are awaiting further guidance however may be able to advise on enquires

Face to Face chronic disease management – due to the length of time face to face with the patient and clinicians

Flu Update 2020

We are currently in the process of organising the annual flu clinics which hopefully will start in September, this year it will be extended to the over 50s. We will put more information regarding the clinics etc on the website as soon as we know any more details. Please check our Facebook page for updates as well.

 

Your Neighbourhood Professionals. Just a Click Away! Birch Healthcare Services
Your Neighbourhood Professionals. Just a Click Away! Birch Healthcare Services